How do you assess the performance of your staff members?
How do you want your performance assessed?
Some people have a problem with the performance evaluation process because they aren’t conducted fairly, and expectations are vague. They can be complaint sessions.
But the process can be helpful if they are based on measurable goals, and they should be directly related to what you should accomplish during the next review period.
Some people call them S.M.A.R.T. goals.
S — Specific
The more detailed your goals are, the more helpful they will be at evaluation time.
M — Measurable
If I tell you to make more widgets, you don’t know if I expect you to make 1,000 or 10 additional widgets. So make your goals quantifiable. This also allows you to set benchmarks to judge progress at various points of the review period.
A — Achievable
Unachievable goals send a message to workers that they are being set up to fail. On the other hand, an attainable goal gives a person something to work towards. It’s ok to set larger or stretch goals, as long as they are reasonable.
R — Relevant
Each goal should relate to the person’s role in the organization and be relevant to the larger mission of the organization or company. We all want to feel that what we do contributes to the overall success of the larger good.
T — Timely
You may have received a goal, but are you expected to complete it today, in the next six months, or the year? This helps workers align their daily work aiming towards meeting the goal.
As an example, I might set this goal for you:
“Raise more money for our non-profit.”
If I give you this goal, you not only don’t know how much money you should raise, from who, by when, or why.
Now, if the goal was rewritten, you might have a better idea of how to proceed.
“Raise an additional $350,000 from current donors of our non-profit before December 31, so we can meet the organization’s strategic goal to provide expanded services to our clients.”
If necessary, I could do intermediate goals:
“To achieve this goal, you will achieve 50 percent of this target by July 1 and 75 percent by October 1.”
This is a S.M.A.R.T goal:
• Specific: Reading this goal, you know what you must do (raise more money from existing donors)
• Measurable: An exact dollar is provided ($350,000 before December 31, with a 50 percent target by July 1 and 75 percent by October 1.
• Attainable: Presumably, this goal is based on past success at raising funds from existing donors to this non-profit.
• Relevant: The goal is clear about how these funds will be used and why it is Important (aligns with the organization’s strategic plan and will allow expanded services).
• Timely — Dates for targets are precise, and the alignment to a strategic plan gives it urgency.
Some goals are easier to measure than others. As with the example above, a monetary goal can be clear cut. But when I managed a public radio station, managers asked me how to set goals for creative people who don’t crank out widgets. For example, let’s take how you set a goal for a radio announcer? Or a news reporter? I would say this requires an honest appraisal of what is important to the organization and how the work of these individuals relates to the station’s strategic goals. Are we measuring how much they contribute to audience growth dollars raised, or is that they just show up for work on time?
If done correctly, performance goals can be beneficial to employees and employers. If not done correctly, they can waste time and continue to perform evaluation a lousy name.
Dave Edwards helps professionals become more effective leaders through executive coaching, leading workshops, and consulting services. Previously, he transformed WUWM Milwaukee Public Radio into one of the most successful public radio stations in the country and served as chair of the NPR Board of Directors. He also teaches classes for Marquette University and Alverno College in Milwaukee, plus online at Udemy. He blogs on productivity and management related issues at www.DaveEdwardsMedia.com